Billing Policy
Usage of GetaSite products and services constitutes customer’s acceptance of GetaSite’s billing policy. The following is GetaSite’s billing policy with which all customers must comply.
Accounts Prepaid
Where applicable, all accounts are on a prepaid basis. Where applicable, payments for services shall be received before any billable product or service is provided or activated. Customers must keep a valid credit or debit card on file to charge for all fees.
International
All international customers must pay by credit/debit card. GetaSite does not accept international checks.
Product and Services Availability
Billing is based on the availability of products and services, not based on usage.
Account Information Current
Customers are responsible for keeping all credit/debit card details and contact information current. Use this form for updates.
Automatic Billing
All recurring subscriptions and annual hosting accounts are automatically invoiced and charged to the credit/debit card on file. In addition, individual design and or consultation fees are billed automatically monthly or semi-monthly to your account on file.
Archive and Historical Invoices
The last six months of archive and historical invoices are available online. If you do not have a link to this archive, please use this contact form for your specific URL.
Delinquent Accounts
All accounts five days past due may be disabled until balances are current. When disabled, suspended account access and data will be unavailable.
Domain Transfers
GetaSite will not approve the transfer of any domain name or related files or data for any account with an outstanding balance.
Late Fee
We may assess a $50.00 late fee if your account is more than five days past due. Accounts more than five days past due are subject to disconnections. A reconnect fee of $50.00 may be accessed to reconnect service following an interruption. Such interruption does not relieve YOU from the obligation to pay all amounts.
Deactivation
Accounts that are delinquent for more than thirty days are canceled because of non-payment. Customers can not recover any files from a canceled account. Data is archived for 30 days post-cancellation. After that, data will not be available. The account record and delinquent balance may be submitted to a third-party collection service.
Chargebacks
If a customer initiates a chargeback, GetaSite may assess a $300.00 processing fee for each chargeback. In addition, any account with an NSF check or chargeback is subject to immediate service suspension.
Returned Checks
GetaSite may assess a $50.00 processing fee on all accounts with non-sufficient funds or returned checks.
Collections Fee
A $150.00 processing fee may be assessed to the existing account balance if an account is submitted to a third-party collections service. This fee is in addition to any other fees previously assessed on the account.
Interest
Any charges not paid when due are subject to interest at a rate equal to the lesser of: (i) one and one-half percent (1.5%) per month; or (ii) the maximum interest rate allowed by applicable.
Payment Methods
GetaSite accepts payments via credit/debit card. GetaSite currently accepts American Express, MasterCard, PayPal, and Visa credit/debit cards. Direct deposit to our Bank of America account.
Cancellations
Cancellations shall be made in writing via email. Cancellations will take effect on the last day of the billing period in which the cancellation is requested.
Closing your Account
Closing an account with GetaSite cannot be done by simply canceling the credit/debit card. GetaSite will continue to treat this as an open account, and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. Therefore, account cancellation must be made in writing by email.
Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be paid in full. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service.
Refunds
Fees are nonrefundable.
Billing Disputes
As a current or prior customer of GetaSite, each customer agrees to provide GetaSite 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. GetaSite must be the first option in billing disputes. Should GetaSite receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before attempts to resolve the issue, we have the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, GetaSite retains the right to collect on any rendered services or fees that are due. GetaSite will submit any disputed amounts to a collection agency. Once a chargeback has been received, GetaSite will immediately suspend the account until the matter is resolved.
Last Updated: September 20, 2021